Refund Policy for buyAfric.com
At buyAfric.com, customer satisfaction is at the heart of our mission. We aim to provide you with the highest quality African products and exceptional service. However, if for any reason you are unsatisfied with your purchase, our refund policy is designed to be fair, transparent, and customer-focused.
1. Eligibility for Refunds
Refunds are available under the following conditions:
1.1 Damaged or Defective Products:
- If the item you received is damaged, defective, or not as described, you are eligible for a full refund or replacement.
- Customers must provide clear evidence (e.g., photos or videos) of the damaged or defective item within 7 days of delivery.
1.2 Incorrect Items Delivered:
- If you receive the wrong product, you are eligible for a refund or a replacement.
- Please report the issue within 7 days of delivery, providing proof of the incorrect item.
1.3 Unopened and Unused Products:
- If you change your mind about a purchase, refunds are available for items that are unopened, unused, and in their original packaging.
- You must notify us within 14 days of delivery, and the item must be returned to us at your expense.
1.4 Non-Eligible Items:
- Refunds are not applicable for perishable goods (e.g., fresh produce, smoked fish) unless they arrive damaged or spoiled.
- Customized or personalized items are non-refundable unless defective.
- Sale or clearance items are final and non-refundable.
2. Refund Process
2.1 Requesting a Refund:
- To initiate a refund, contact our customer support team at support@buyafric.com or via our Contact Us page.
- Provide your order number, proof of purchase, and evidence of the issue (if applicable).
2.2 Return Shipping:
- For eligible refunds, customers may be required to return the product to us.
- If the issue is due to our error (e.g., damaged or incorrect items), we will cover the return shipping costs.
- For change-of-mind refunds, customers are responsible for return shipping.
2.3 Refund Approval:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Refunds for approved requests will be processed within 7 business days.
2.4 Refund Method:
- Refunds will be issued to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
3. Cancellations
- Orders can be canceled for a full refund if the request is made before the order is shipped.
- Once the order has been shipped, the standard refund policy applies.
4. Important Notes
- Refund requests outside the stipulated time frames (7 or 14 days) may not be honored.
- We reserve the right to reject refund requests if fraudulent activity is suspected.
- Always ensure accurate shipping information to avoid delivery issues that may not qualify for refunds.
5. Contact Us
If you have any questions or concerns about this policy or need assistance with a refund, please don’t hesitate to contact us:
At buyAfric.com, we’re committed to ensuring your shopping experience is seamless and enjoyable. Your trust matters to us, and we’ll always strive to resolve issues fairly and promptly.
